Orders can be canceled up until they go into production.
You will receive an order confirmation email. Always check your spam folder if you didn’t receive it, else contact us at firstname.lastname@example.org
Production time is normally 2 weeks, including delivery. You will receive emails throughout the production process.
Check your spam folder. If you still can’t find it send us an email to email@example.com and we’ll sort it for you.
Once your print is shipped, you will receive an email with tracking information.
No, we always ship without frame
If you order a 50x70cm print, it will always fit a 50x70cm frame, no matter which border you select. If you want a passepartout we recommend you use 5cm or 10cm when available.
Yes. All prints are made custom-made and printed on demand, and then put in a handmade box with handmade details inside. We really hope you will enjoy the experience of receiving your RAUK print.
All RAUK prints come in a limited number of editions, ranging from 10 copies to 1000 copies. (except UNLIMITED, which is an open edition)
RAUK prints comes numbered and include certificate of authenticity.
We use different paper for different editions, as follow:
SIGNED – Hahnemüle Photo Rag 308gsm
LIMITED – Hahnemüle Fine Art 210gsm
UNLIMITED – Epson Matte Fine Art 192gsm
All our prints are made in Sweden, as well as the box it comes in.
Yes. We think its important for you to feel comfortable with your purchase, however, we always create every print for you and never keep any large quantity of stocks, so if you are uncertain before purchase never hesitate to contact us at firstname.lastname@example.org before you buy any prints.
You have 14 days from receiving the print to return it back to us. Before you do, contact us at email@example.com
If a product is damaged or defective we will cover any additional shipping costs.
The return fee on non-defective products is 149 SEK
Contact us at firstname.lastname@example.org and we will sort it out for you!
We recommend you to use the PostNord App, you find it at the App Store or Google Store.
Shipments are delivered to a nearby delivery point for pickup, using PostNord.
Shipping is free!
Unclaimed deliveries are returned to us and you will be debited for the delivery (return shipping in Sweden 129 SEK).
Our products are shipped in high-quality flat cardboard boxes that protect the prints and are easy to recycle.
All the prints is made on-demand as the order comes in and generally you have your order within 2 weeks
Sweden only for now, follow us on social media or our newsletter to get noticed when we open up delivery to your country.