FAQ

Orders

Can I cancel my order?

Orders can be canceled up until they go into production.

How do I know that the order went through?

You will receive an order confirmation email. Always check your spam folder if you didn’t receive it, else contact us at customer@rauk.wtf

How do I know when I will get the product?

Production time is normally 2 weeks, including delivery. You will receive emails throughout the production process.

I didn’t receive an order confirmation. What should I do?

Check your spam folder. If you still can’t find it send us an email to customer@rauk.wtf and we’ll sort it for you.

Where is my order?

Once your print is shipped, you will receive an email with tracking information.

Payment

Do you have any discounts?

We don’t really believe in discounts, since we want the value on your RAUK to last.

What payment methods do you accept?

Payments are done through Klarna in Sweden, which offers several different payment methods including major credit cards.

Products

Does my print come with a frame?

No, we always ship without frame

How large is the print?

If you order a 50x70cm print, it will always fit a 50x70cm frame, no matter which border you select. If you want a passepartout we recommend you use 5cm or 10cm when available.

Is my product custom-made for me?

Yes. All prints are made custom-made and printed on demand, and then put in a handmade box with handmade details inside. We really hope you will enjoy the experience of receiving your RAUK print.

What does LIMITED mean?

All RAUK prints come in a limited number of editions, ranging from 10 copies to 1000 copies. (except UNLIMITED, which is an open edition)

RAUK prints comes numbered and include certificate of authenticity.

What paper do you use?

We use different paper for different editions, as follow:

SIGNED – Hahnemüle Photo Rag 308gsm

LIMITED – Hahnemüle Fine Art 210gsm

UNLIMITED – Epson Matte Fine Art 192gsm

Where do you make the prints?

All our prints are made in Sweden, as well as the box it comes in.

Returns

Can I return the products?

Yes. We think its important for you to feel comfortable with your purchase, however, we always create every print for you and never keep any large quantity of stocks, so if you are uncertain before purchase never hesitate to contact us at customer@rauk.wtf before you buy any prints.

You have 14 days from receiving the print to return it back to us. Before you do, contact us at customer@rauk.wtf

Is there a fee for returns?

If a product is damaged or defective we will cover any additional shipping costs.

The return fee on non-defective products is 149 SEK

What do I do if a product is damaged?

Shipping

How do I track my shipment?

We recommend you to use the PostNord App, you find it at the App Store or Google Store.

How do you ship the products?

Shipments are delivered to a nearby delivery point for pickup, using PostNord.

How much is shipping?

Shipping is free!

What happens if I don’t pick up my package?

Unclaimed deliveries are returned to us and you will be debited for the delivery (return shipping in Sweden 129 SEK).

What packaging do you use?

Our products are shipped in high-quality flat cardboard boxes that protect the prints and are easy to recycle.

When will I get my order?

All the prints is made on-demand as the order comes in and generally you have your order within 2 weeks

Where do you ship to?

Sweden only for now, follow us on social media or our newsletter to get noticed when we open up delivery to your country.

FAQ