Terms & Conditions

1. Introduction
2. About us
3. Service and sales
4. Privacy policy
5. Price and payment
6. Delivery
7. Returns
8. Products on the webpage
9. Force Majeure
10. Severability
11. Limitations o Liability
12. Changes
13. Disputes

1. Introduction

Please read these Terms & Conditions carefully. You will be asked to agree to these terms before you place an order for products from our website.

In these terms and conditions (the “Terms & Conditions”) “we” means: RAUK AB (“RAUK”) and “us” and “our” will be construed accordingly; and “you” means the customer or potential customer for products (and “your” will be construed accordingly). The Terms & Conditions apply when you place an order at www.RAUK.wtf (the “web page”). The web page is property of RAUK and any names, trademarks, images, design, products, services, and other content can not be copied or used without the written consent of RAUK. 

These Terms & Conditions are set to apply to all sales through www.RAUK.wtf. No waiver or modification of these Terms & Conditions will be binding unless approved in writing by an authorised representative of RAUK AB.

2. About Us

Our full legal business name is RAUK AB. Our registered office is: RAUK AB, Trefasgatan 4, 730 21 Västerås. Our company registration number in Sweden is SE5592284243. Our email address is contact@rauk.wtf

3. Service & Sales

We offer printed art from photographs. You can buy prints and frames (the “products”) through the web page. All prints are made on-demand and we hold no stock of prints.

You must be a minimum of 18 years old to order via the web page. We reserve the right to refuse or change your order. A purchase agreement is concluded when we have confirmed your order and you have received an order confirmation from us via e-mail. Orders are entitled to be cancelled or terminated up to the point in time where RAUK has sent a confirmation of the order. Full refunds will be issued in the event a product order has been cancelled.

4. Privacy Policy

It is known that with the acceptance of the Terms & Conditions the acknowledgement has been made and understood on cookies, personal data control, and this is consensual and aligned with the terms outlined in our Privacy Policy.

5. Price & Payment

Every product is shown including VAT in EU countries. In the checkout area, you can see the total price including taxes and shipping. You can pay for your purchase in the manner specified on the web page. We are entitled to charge you already in connection with the order.

6. Delivery

We will arrange for the products to be delivered to the address for delivery indicated in your order or to a nearby delivery point. We use reasonable endeavours to produce and ship out products within 5 working days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all products will be sent out within 14 working days of the later receipt of payment and the date of our order confirmation. Should product delivery be delayed over 30 working days without causation on the buyer’s behalf, purchase cancellation is permitted.

We reserve the right to produce any products ordered until payment has been received in full, henceforth restricting the delivery of products until adequate payment is processed.

For international deliveries, we are not responsible for local taxes and import duties that may apply.

If any package is to be picked up at a specific delivery point, a specification for pickup will be indicated and this notification will alert you as to the location and time for product receiving or pickup. Notifications are to be presented by standard text message, electronic mail or a telephone call. The delivery of products that are not claimed will be shipped back to RAUK. In such scenarios, buyers will be charged any cost involved with the delivery of the products back to RAUK.

7. Returns

To initiate a refund, send an e-mail to customer@rauk.wtf accompanied by a visual representation depicting the manner in which the packaging and/or product has experiences deficiencies, defectiveness, or damages. State in the message the order number along with an indication of whether you want a financial reimbursement or a product exchange, accompanied with reasoning for the request. The period from which an item can be returned begins when you receive the product.

If under the jurisdiction of our return policy, your refunds will be equal to your financial commitment for the products and delivery and acted upon immediately with the latest being one month after the return of the goods. The financial obligation to return a product to RAUK rests with you. Products that are sent back to RAUK will be shipped as standard parcels, and in scenarios where a replacement of a product has been agreed on, RAUK will pay for any costs incurred for the replacement.

The onus of responsibility rests with you to maintain the state of the product as it was upon delivery. You cannot use the product, with the exception of viewing the product’s state upon receiving it. While viewing the state of the product, if damages or defects occur the product is void of the opportunity to be returned under this policy.

If products are being returned because they were not picked up by the customer, a return fee of 149 SEK in Sweden and 25€ in other European countries applies.

8. Products On The Web Page

We have no liability in case of products’ visual or text misrepresentations, e.g. misrepresentation within descriptions or specifications, inaccurate prices or if products are sold out. We are entitled to rectify any such errors and to change or update the information at any time. Should inaccuracies in displaced product prices occur, we will notify you accordingly and await your approval of the amended price prior to us continuing with the order process.

Due to calibration differences between computers and other screens, colours represented on the web page may vary slightly from the actual product. 

Different print sizes have different image crop dimensions. You are responsible for the selection of print size and crop, in accordance with the products shown on the web page, and we have no responsibility to further notify you about the different crops.

The depth and width of the frames offered is 20 mm and 15 mm regardless of frame size. The digital graphics on this web page may not be fully accurate.

9. Force Majeure

RAUK holds no liability for instances which may occur that are deemed outside reasonable control, which potentially can result in products being delivered outside the quoted time frame. This may include difficulties to procure raw materials and other difficulties, such as war, riots, labour conflicts, fires, floods, storms, accidents, power shortages, transportation shortages, and any type of interruptions as regards RAUK’s methods and or means of production.

10. Severability

If any provision of these Terms & Conditions is found invalid, such provision will be acted upon with due course in order to meet the necessary extent to eliminate its unenforceability or invalidation so that the balance of RAUK’s Terms & Conditions remain in full force and effect.

11. Limitation Of Liability

The format and presentation of RAUK’s website are “as is”, and by using the website as presented, it is understood any risk in the process rests with you and is a reflection of your usage. RAUK upholds the truest intent to display the products and format of the web page in a clear manner, notwithstanding that generally accepted internet disruptions may occur at any time. Materials and information presented by the web user on the website are done so with an understood risk, and the actions of the user include the responsibility of data loss which may occur. All attempts to withhold delivery of products are in the norms of standard services rendered, and should a delivery quote fail to be met, RAUK has no obligation to refund a cancelled product. Any consequences which may affect financial consequences as a result of delivery quote times are not the responsibility of RAUK.

12. Changes

We reserve the right to change these Terms & Conditions at any time.

13. Disputes

Disputes are to be resolved amidst you, the buyer, and RAUK. The governance and jurisdiction within Sweden are those upon which the Terms & Conditions are governed by, therefore the Swedish laws are those which RAUK shall adhere to.

These Terms & Conditions were created by RAUK on March 5th, 2020 and are valid until otherwise stated